Associate Director of Information Technology

• Provide expert technical support and manage day-to-day functions of the IT team, including coaching and ensuring staff maintain a positive and professional demeanor.
• Ensuring support calls and tickets are handled in a timely, effective manner as per service level agreement (SLA)
• Ensuring IT best practices are implemented.
• Experience with classroom and conference room AV systems
• Demonstrated excellence in a customer service role.
• Excellent communication skills, oral and written.
• A demonstrated problem-solving attitude: relishing challenges, finding creative solutions, and facilitating productive relationships.
• Experience with Apple OS and Apple MDM cloud solutions.
• Other duties as assigned.

Curtis welcomes applications from people with a wide variety of experience and backgrounds, who are eager to work hard, learn, and contribute. Experience should include and/or exhibit: 

• Bachelor’s degree in computer science, or related field preferred.

• Three to five years’ experience, or combination of technical education and experience in the help desk/customer support environment with supervisory experience.
• A high proficiency with Windows and Apple operating systems and office products in a domain environment as well as a general understanding of networking and hardware troubleshooting
• A thorough knowledge of technical support concepts, best practices, and procedures.
• Possess the ability to guide, train, and motivate staff in troubleshooting techniques.
• This position will need to learn new technology quickly.

• Experience with classroom and conference room AV systems
• Demonstrated excellence in a customer service role.
• Excellent communication skills, oral and written.
• A demonstrated problem-solving attitude: relishing challenges, finding creative solutions, and facilitating productive relationships.

Other Important Requirements:

• You will attend frequent meetings with staff, faculty, and students.
• Occasionally, you will shepherd the audio-visual or online components of events (auditions, master classes, speaking engagements, presentations) outside of normal business hours.
• You will be one of several IT staff members sometimes on call for emergencies outside of normal business hours.
• Occasionally, you may be required to work evenings, weekends, or come in early as needed.
• This position must be able to provide coverage for the IT department when needed.

The ideal candidate must exhibit:

• A positive, “can-do” attitude.
• Devotion and dedication to Curtis, its students, alumni, and parents.
• Passion for their work, and contribution to the field and greater good.
• Commitment and accountability for their work, and their ability to effect change.
• Desire and willingness to collaborate, think creatively, and make data-driven decisions.
• Respect, courtesy, and patience for colleagues, other staff, faculty, patrons, core constituents, and volunteers.
• An eagerness to make Curtis a more diverse and inclusive institution.

• Job is located in Philadelphia
• This is an onsite position.  Remote work will be approved on an as needed basis if the department has adequate coverage
• Exertional requirements are primarily routine office environment, however some physical labor may be required involving equipment moves and room setup, including the ability to lift, briefly, up to 30 pounds. Curtis maintains several historic buildings to which egress is gained by stairs only.
• Some night and/or weekend work may be required as needed  
• Visa sponsorship is not available for this position. Applicants must be authorized to work in the United States for any employer at the time of hire.
• COVID-19 vaccination is a requirement for all positions at the Curtis Institute of Music and all new hires are expected to be fully vaccinated before beginning work.

• $85,000 – $90,000 gross annually salary, commensurate with experience
• The Curtis Institute of Music offers a number of perks for full-time staff including free meals on campus, a wellness stipend, and mass transit support with employer-sponsored, all-access SEPTA Key Advantage program enrollment
• Curtis offers a comprehensive benefits package for eligible employees including health, dental, and vision insurance, basic term life and accidental death and dismemberment insurance, and short and long-term disability insurance, supplemental insurance options, and parental leave