Academic Technology Specialist

Reports to: Chief Technology Officer

Status:  Exempt

Curtis Institute of Music has embarked on an ambitious plan to extend its reach worldwide, including multiple technological initiatives. As part of that effort, Curtis’s new IT department, founded in 2017, has significant responsibility around defining and implementing new strategies.

The Academic Technology Specialist will work directly with deans, department chairs, faculty, library staff, and students to make academic goals inherent to Curtis’s evolving digital strategy; will bear direct responsibility for classroom and conference room technology; and will lead IT’s role in supporting faculty and student use of academic systems such as the Learning Management System and Student Information System. As a member of a small, agile department, successful candidates will also demonstrate an ability to contribute productively to our growth and adaptation, as Curtis exploits new digital opportunities. In turn, we expect to empower the candidate’s substantial creative freedom and continuing career growth.

 

Essential Functions:               

  • Ensure reliability and performance of classroom and conference room technology for classes, presentations, and some musical and hybrid presentations.
  • Provide first-level tech support to faculty and students.
  • Escalate issues as necessary to other members of IT.
  • Provide first-level tech support to staff as necessary.
  • Serve as an empathetic liaison between the IT department and faculty and students.
  • Understand classroom practices and recommend and implement new technologies that serve academic goals.
  • Train faculty and students in usage of Curtis systems, and provide feedback to developers and system managers regarding opportunities to improve system usability.
  • Meet frequently with Faculty and advocate institutionally for academic technology needs.

 

Qualifications:

  • One or more years of experience providing technology support
  • Work experience in a higher education environment
  • Demonstrated excellence in a customer service role
  • Excellent communication skills; oral and written
  • A demonstrated problem-solving attitude: relishing challenges, finding creative solutions, and facilitating productive relationships.

 

Required Core Values:

The ideal candidate must exhibit:

  • a positive, “can-do” attitude
  • devotion and dedication to Curtis, its students, alumni, and parents
  • passion for his/her work, and contribution to the field and greater good
  • commitment and accountability for his/her work, and his/her ability to effect change
  • desire and willingness to collaborate, think creatively, and make data-driven decisions
  • respect, courtesy, and patience for colleagues, other staff, faculty, patrons, core constituents, and volunteers
  • an eagerness to make Curtis a more diverse and inclusive institution

 

Working Conditions/Physical Demands:

  • Routine for office environment
  • Some light physical labor involving equipment moves and room setup, with lifting unlikely to exceed 20-25lbs

 

To Apply:

For best consideration, interested and qualified applicants should electronically submit a cover letter, resume, and two professional references to: human.resources@curtis.edu by July 1, 2019. Curtis offers a competitive salary, commensurate with experience, and an attractive benefit package. Hire is contingent upon the successful passing of PA Act 153 and criminal (ADP) background screenings. No phone calls, please. EOE. URL: http://www.curtis.edu