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Patron FAQs

Answers to common questions patrons have asked:


:: What do most people wear?

:: Where should I park? Any discounts?

:: May I bring food or beverages into the performance space?

:: How do I know where to sit?

:: When should I applaud?

:: What are supertitles?

:: I can't find my tickets or never received them. What should I do?

:: I can no longer attend the performance. What should I do?


What do most people wear?

Curtis does not have a dress code; you will find a range of attire in the audience from casual to suits and dresses. Most people wear "business casual."

May I bring food or beverages into the performance space?

Verizon Hall: No food or beverages are permitted in Verizon Hall at the Kimmel Center. Feel free to enjoy beverages (alcoholic and non-alcoholic), snacks, and treats from the lobby bar before the performance or during intermission.

Curtis Opera Studio: No food or beverages are allowed in the Curtis Opera Studio. There are water fountains in the hallways.

Prince Music Theater: Food and beverages are allowed; however, no glass containers are permitted in the theater. The Prince Music Theater has a concession stand where alcoholic and non-alcoholic beverages, snacks, and treats may be purchased before the show and during intermission. The concession stand is not open after the performance.

Perelman Theater: No food or beverages are allowed in the Perelman Theater. You may enjoy alcoholic and non-alcoholic beverages, snacks, and treats at the concession stand in the main lobby before the performance and during intermission. The concession stand is not open after the performance.

How do I know where to sit/Where is the best place to sit?

Verizon Hall: Check your tickets for the seating section, door, and row. Ask the ushers if you are uncertain of where to go. View seating chart.

Field Concert Hall: Seating for alumni, student, family, and faculty recitals is general admission (unreserved): first-come-first-served. Doors usually open approximately 30 minutes before the performance, and then you may sit wherever you wish. Field Concert Hall holds 240 seats, and there are no bad seats in the house. When a piano is featured, the best seats are generally considered just left of center, towards the front, so you can see the piano keyboard. For wheelchair seating, enter Curtis through the door to the left of the main entrance and take the elevator up to the ground floor level. The majority of the seats are on the ground floor level. You may call the guard (215) 893-5252 to meet you at the door. 

Curtis Opera Studio: This black box space holds approx. 110 seats and is configured differently for each performance. The Curtis Opera Studio is not wheelchair accessible. While there is an elevator to the third floor, there are five steps down and then four steps back up to get to the venue from the elevator.

Prince Music Theater: Beginning the 2014-15 season, the Prince Music Theater will offer reserved seating; no general admission tickets will be availale for these performances. Check your tickets for the seating section, row, and seat number. Ask the ushers if you are uncertain of where to go. Doors usually open approximately 30 minutes before the performance.

When should I applaud?

During a piece with multiple movements, please hold your applause between movements and wait for the end of each piece. When in doubt, wait for others. As tempting as it is to beat the crowd out of the venue, please stay to applaud the performers. For great performances, feel free to stand and applaud. The musicians have worked hard and deserve your thanks. At an opera performance, it is perfectly acceptable to applaud after arias. When applauding women, cheer "Brava!". When applauding men, cheer "Bravo!", and when applauding multiple singers, cheer "Bravi!"

What are supertitles?

Similar to subtitles that you experience while watching a foreign film, opera supertitles will be projected above the stage—translating the lyrics into English.

I can't find my tickets or never received them. What should I do?

If you purchased tickets through the Curtis Patron Services Office, contact the Curtis Patrons Services at (215) 893-7902.

If you purchased tickets at the Kimmel Center or Prince Music Theater box offices or through Ticket Philadelphia, contact Ticket Philadelphia at (215) 893-1999. If you arrive without your tickets, the Kimmel Center and Prince Music Theater box office staff should be able to reprint your tickets on the spot if you know under what name the tickets were reserved.

I am no longer able to attend the performance. What should I do?

On average, 20 to 30 percent of audience members do not show up on the day of the performance—that equals hundreds of empty seats in Verizon Hall and the Prince Music Theater! If you are unable to find someone else to use your tickets, please return your tickets to the Curtis Patron Services office, the Kimmel Center box office, or the Prince Musice Theater box office with as much notice as possible, so we can try to find someone else to use your seats. We like to have the fullest house possible for our performers. Thank you for your help in this matter.


No Curtis performances are scheduled for the next week. To learn about future events, check the calendar on the lower left, the series tabs above, or the browse options to the right.

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