Frequently Asked Questions

We want you to have a great experience at every Curtis performance! Here are answers to the questions we hear most often.

The Kimmel Center for the Performing Arts venues and the Prince Theater offer fully accessible seating. Our performances in the Curtis Opera Studio have limited elevator access and require the use of stairs. Field Concert Hall may be accessed by a lift to avoid stairs. 

Curtis guests and patrons may choose from multiple parking garages within a few blocks of campus. Please refer to our parking recommendations or use the Parking Locator to find additional parking lots in the area.

 

Your experience of the music is what's important, so wear whatever makes you feel comfortable. Curtis does not have a dress code; you will find a range of attire in the audience from casual to suits and dresses. As you'll see, a lot of concertgoers wear business attire or casual business attire.

Verizon Hall: No food or beverages are permitted in Verizon Hall at the Kimmel Center. Feel free to enjoy beverages (alcoholic and non-alcoholic), snacks, and treats from the lobby bar before the performance or during intermission.

Curtis Opera Studio: No food or beverages are allowed in the Curtis Opera Studio. There are water fountains in the hallways.

Prince Theater: Food and beverages are allowed; however, no glass containers are permitted in the theater. The Prince Music Theater has a concession stand where alcoholic and non-alcoholic beverages, snacks, and treats may be purchased before the show and during intermission. The concession stand is not open after the performance.

Perelman Theater: No food or beverages are allowed in the Perelman Theater. You may enjoy alcoholic and non-alcoholic beverages, snacks, and treats at the concession stand in the main lobby before the performance and during intermission. The concession stand is not open after the performance.

Verizon Hall: Check your tickets for the seating section, door, and row. Ask the ushers if you are uncertain of where to go. View seating chart.

Field Concert Hall: Seating for alumni, student, family, and faculty recitals is general admission (unreserved) and first come, first served. Doors usually open approximately 30 minutes before the performance, and then you may sit wherever you wish. Field Concert Hall holds 240 seats, and there are no bad seats in the house. When a piano is featured, the best seats are generally considered just left of center, towards the front, so you can see the piano keyboard. For wheelchair seating, enter Curtis through the door to the left of the main entrance, and take the lift up to the ground-floor level. The majority of the seats are on the ground floor level. You may call the guard at (215) 893-5252 to meet you at the door and operate the lift. 

Curtis Opera Studio: This black-box space holds approximately 110 seats and is configured differently for each performance. The Curtis Opera Studio is not wheelchair-accessible. While there is an elevator to the third floor, there are five steps down and then four steps back up to get to the venue from the elevator.

Prince Theater: The Prince Theater will offer reserved seating; no general admission tickets will be availale for these performances. Check your tickets for the seating section, row, and seat number. Ask the ushers if you are uncertain of where to go. Doors usually open approximately 30 minutes before the performance.

During a piece with multiple movements, please hold your applause between movements and wait for the end of each piece. When in doubt, wait for others. At the end of the performance, as tempting as it is to beat the crowd out of the venue, please stay to applaud the performers. The musicians have worked hard and deserve your thanks. For great performances, feel free to stand as you applaud. In the midst of an opera performance, it is perfectly acceptable to applaud after arias. When applauding women, cheer "Brava!" When applauding men, cheer "Bravo!" When applauding multiple singers, cheer "Bravi!"

Supertitles are similar to the subtitles that accompany a foreign film. During an opera performance, supertitles translating the lyrics into English will be projected above the stage.

If you purchased tickets through the Patron Services Office, contact Patron Services at (215) 893-7902.

If you purchased tickets at the Kimmel Center, contact Ticket Philadelphia at (215) 893-1999. If you purchased tickets through the Prince Theater box office, contact (215) 422-4580. If you arrive without your tickets, the Kimmel Center and Prince Theater box office staff can reprint your tickets on the spot if you provide the name under which the tickets were reserved.

 

On average, 20 to 30 percent of audience members do not show up on the day of the performance—that equals hundreds of empty seats in our venues! We always aim to have the fullest house possible for our performers and would greatly appreciate your help. If you are unable to find someone else to use your tickets, please return your tickets to the Patron Services office, the Kimmel Center box office, or the Prince Theater box office with as much notice as possible, so we can offer your seats to others. Curtis subscription ticket holders may return tickets to the Patron Services office for a donation credit. Thank you for your help in this matter.

It is rare for a performance to be canceled due to inclement weather, but if a show is canceled we will post information on our website and social media, as well as our phone line, and we will make every effort  to contact all affected ticket holders.

If the performance is still scheduled but inclement weather makes it impossible for you to attend, please contact the patron services office at (215) 893-7902.  Our patron services manager will help you consider all the options. Tickets are non-refundable.