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Open Positions

Patron Services Manager


Residential Director for Curtis Summerfest

Title: Patron Services Manager
Status: Exempt


The Patron Services Manager oversees all sales and attendance activity for ticketed performances, implements strategies to build audiences and promote performances and programs, and provides exemplary service to all ticket holders on a continuum from complimentary attendees to subscribers to major donors. The position reports to the Director of Public Relations and Online Engagement within Curtis’s advancement department and collaborates frequently with the Director of Curtis On Tour within the department of performance studies to build audiences for performances outside of Philadelphia. The position also collaborates closely with the Director of Annual Giving to leverage opportunities for converting ticket buyers to patrons and donors.

In keeping with its “learn by doing” approach, the Curtis Institute of Music offers more than 200 performances annually, via its ticketed series (Curtis Symphony Orchestra, Curtis Opera Theatre, the Curtis Presents recital series, and the Family Concerts series) and the free Student Recital Series.

Position Requirements

  • excellent interpersonal skills with strong customer-service orientation and outstanding telephone manner
  • stewardship approach to major-donor relationships
  • ability to leverage social media
  • flexibility and team focus appropriate to cross-departmental collaboration
  • initiative in devising and implementing promotions through direct mail as well as online channels and platforms
  • background in data reporting and analysis to inform promotional decisions
  • experience with mailing/e-mailing list management
  • aptitude to manage online purchase path process and transactions
  • strong organizational and writing skills
  • availability to work evenings and weekends as performance schedules and special events dictate
  • familiarity with Microsoft Office applications


  • Bachelor’s degree
  • familiarity with classical music
  • familiarity with Blackbaud Raiser’s Edge and NetCommunity
  • at least two years’ ticketing experience
  • nonprofit development-office or arts administration experience
  • experience with web content management systems

To Apply

For best consideration, interested and qualified applicants should electronically submit a cover letter, resume, writing sample, two professional references, and salary requirements to: by April 30, 2014. Curtis offers a competitive salary, commensurate with experience, and an attractive benefits package. Position begins May 5, 2014. No phone calls, please. EOE.

Title: Receptionist
Reports to: Director of Facilities Operations
Status: Non-Exempt


The Curtis Institute of Music educates and trains exceptionally gifted young musicians for careers as performing artists on the highest professional level. Curtis seeks a receptionist to greet visitors, receive telephone calls, and monitor the daily activities of the Common Room in 1726 Locust. Reporting to the director of facilities operations, this is a full-time, 12-month position. The receptionist shall provide information, operate office equipment and perform other routine administrative functions.

Essential Functions

  • Answer all incoming calls and transfer to appropriate staff member.
  • Take messages for students, staff and faculty and distribute forms and notices when necessary.
  • Respond to inquiries, in person and by telephone, from the public about admissions, concerts, etc., and transfer the caller to the appropriate staff member if/when necessary.
  • Enter and edit events in Curtis intranet calendar.
  • Communicate between Curtis buildings (announcing visitors, etc.).
  • Monitor the general fax machine in the 1726 building daily: check for faxes and distribute them to staff; assist in transmitting faxes for faculty and staff; change toner, add paper.
  • Monitor the main photocopier in l726 building daily: add paper, toner; place service calls.
  • Coordinate with registrar to maintain student practice room schedules, assist with special room needs, and distribute room schedules as needed.
  • Help schedule appointments for the dean of faculty and students, the registrar, the associate dean of student services and international student affairs, and others.
  • Receive and log, all incoming mail, packages, and overnight deliveries to 1726 Locust; notify recipients and track receipt of packages and deliveries.
  • Supervise and schedule student workers in the distribution of incoming and outgoing USPS mail and intra-office deliveries; provide backup for mail distribution as necessary.
  • Serve as backup for 1726 Locust security guard when he/she is not at the desk.
  • Perform other administrative duties as assigned.


  • Strong customer service skills required.
  • Ability to handle and prioritize multiple tasks.
  • Attention to detail and accuracy.
  • Strong verbal and written communication skills.
  • Ability to work in team atmosphere.
  • Ability to work independently.
  • Cultural sensitivity.
  • Experience working with exceptionally gifted and motivated students preferred.
  • A background in the arts preferred, ideally in classical music.

Working Conditions/Physical Demands

Routine for office environment.


Associate’s degree or a minimum of 2 years administrative office or customer service experience required; Bachelor’s degree preferred. Proficiency in Microsoft Office programs required. Experience with multi-line VOIP system preferred.

To Apply

For best consideration, interested and qualified applicants should electronically submit a resume, two professional references, and salary requirements to: by May 2, 2014. Curtis offers a competitive salary, commensurate with experience, and an attractive benefits package. Position begins June 9, 2014. No phone calls, please. EOE.

Title: Residential Director for Curtis Summerfest
Reports to:Manager of Summer Programs
Status: Temporary, Non-Exempt

About Curtis Summerfest

The Curtis Institute of Music (Philadelphia) educates and trains exceptionally gifted young musicians for careers as performing artists on the highest professional level.

During the summer, Curtis opens its doors to provide young musicians and music lovers the opportunity to explore classical music and experience the Curtis Institute of Music’s “learn by doing” philosophy.

Curtis Summerfest offers programs that are produced by the Curtis Institute of Music and provides facility rentals for outside summer programs.

Job Summary

The Residential Director for Curtis Summerfest reports to the Manager of Summer Programs (MSP) and is responsible for overseeing the well-being of Summerfest participants residing in Lenfest Hall during the summer months.

The Residential Director will be responsible for the overall supervision of the summer residents during the summer program. This position plans, implements, and supervises a program that promotes group living, respect and responsibility.

The Residential Director should foster a clean, safe, positive and inclusive environment that encourages participants to reach their full potential. The Residential Director also acts as an educational leader and role model (for both students and staff), to set and maintain the proper tone, standards, activities, and interactions that will assure both an enriching residential and musical experience conducive to success.

The Residential Director is the head authority figure in the residence hall and stays in constant contact with the Managing Director of Performance Studies & Summer Programs, while supervising a staff of up to 12 Summer Program Assistants (SPAs).

This is approximately a 3-month live-in assignment. It is important to recognize that the demands of a live-in position are unique and often trying; the Residential Director is “on call” for 24 hours a day throughout the summer program. Although the majority of the position will function as described below, some aspects are subject to change due to evolving program needs.

Essential Functions:


  • Supervises the work of the summer program assistants during the residential component of each day.
  • Plans and supervises resident hall recreational activities for students.
  • Coordinates student room assignments.
  • Responsible for counseling students on interpersonal matters.
  • Chaperones students on field trips and other events.
  • Initiates custodial and maintenance work orders, as needed.
  • Responsible for safety and health of participants during the residential component.
  • Works with MSP to edit/revise Summer Program Assistant (SPA) Handbook.
  • Refers to previous year’s training as needed, revises and implements SPA training for 2014 with Manager of Summer Programs (scheduled training date is to be determined).
  • Conducts routine meetings with residential staff to develop and review goals/outcomes achieved, discuss issues, recognize contributions, provides and solicits constructive feedback; implements short-term performance improvement plans, as needed.
  • Provides administrative and logistical support to residential staff; delegates responsibilities fairly, appropriately, and in a timely manner.
  • Ensures timely and regular organized document collection.
  • Is familiar with and adheres to Curtis Institute of Music’s Summerfest policies and procedures, (available upon request).
  • Practices direct, thorough and regular communication with the residential team and MSP; stays tuned-in to the needs of the team and ensures sufficient rest for individuals.
  • Proactively builds trust and positive community among SPAs and participants; maintains authority and models Curtis’ core philosophies (see attached).
  • Initiates conversations with and makes recommendations to MSP regarding scholar behavior/performance; thoroughly documents and implements decisions for increased support to particular participants.
  • Is the lead point of contact with fire, police, emergency services, in case of emergency/crisis; maintains 24 hour cell phone access.
  • Maintains appropriate documentation around participants’ well-being and any incidents.
  • Act as campus security authority and assure summer program compliance with the Jeanne Clery Campus Security Act.


  • Familiarity with classical music.
  • Understanding of summer program atmosphere.
  • Demonstrated experience directing a residential program in a summer festival, university or boarding school setting.
  • Proven success in supervising students in resident life matters


  • Excellent organizational, administrative, interpersonal and communication skills.
  • Ability to multi-task and to pay attention to detail.
  • Candidates should be energetic, flexible, and willing to take on additional responsibilities as needed.
  • Commitment to the values and goals of the Curtis Institute of Music.
  • Excellent judgment and decision-making abilities.
  • Ability to work effectively as part of a team.
  • Ability and desire to relate to and interact effectively with faculty, staff, parents, potential participants, and students from diverse ethnicities and language skills.

Working Conditions/Physical Demands

The employee will be required to perform the essential functions of the job and is included in evening and weekend summer rotation.

To Apply

For best consideration, interested and qualified applicants should electronically submit a cover letter, resume, two professional references and rate requirement to: Position will be open until filled. Curtis offers a rate commensurate with experience. Position begins 2014. EOE.